Refund & exchange policy

Refund Policy
We currently do not offer refunds and provide exchange only.
Refunds will be processed only if the exchange item is unavailable due to stock limitations.
Otherwise, exchange only — no refunds.

Shipping Policy
✨ Free shipping on all orders!
Orders are dispatched within 1–2 working days, and delivery time may vary based on your location.

Privacy policy

At SPATIKA-The house of classics

-by deepthilakshmangowda

we value and respect the privacy of our customers. This Privacy Policy explains how customer information is collected, used, protected, and the responsibilities of both the brand and customers.

1. Information We Collect
   We may collect the following details when you interact with our brand:
   Name
   Phone number
   Email address
   Shipping & billing address
   Order details and purchase history
   Payment-related information (processed securely via trusted payment gateways)
   We do not store card, UPI, or banking details directly.
   
   
2. How We Use Customer Information
   Customer information is used only for:
   Order processing and delivery
   Customer support and communication
   Order updates, invoices, and confirmations
   Marketing communication (only if the customer opts in)
   Improving products and services
   We do not sell, rent, or trade customer data to third parties.

      3. Data Protection & Security (Brand Responsibility)
Our brand ensures:
Secure handling of customer data
Limited access to customer information (only authorised personnel)
Use of trusted platforms for payments, logistics, and communication
Immediate action in case of any suspected data breach
Customer data is stored only as long as required for business or legal purposes.

4. Sharing of Information
Customer information may be shared only when necessary with:
Delivery partners (for shipping orders)
Payment gateways (for transaction processing)
Legal authorities (only if required by law)
All third parties are expected to maintain confidentiality.

5. Customer Responsibilities
Customers agree to:
Provide accurate and truthful information
Keep their login credentials and OTPs confidential
Not misuse brand content, images, or customer data
Inform the brand if they notice any unauthorised activity
The brand is not responsible for issues caused by incorrect customer-provided information.

6.Policy Updates
This Privacy Policy may be updated from time to time.
Any changes will be communicated through our website or official communication channels.

7.Contact Information
For privacy-related concerns, customers can contact us at:

Email: spatikathehouseofclassics24@gmail.com

Phone/WhatsApp: 8971233850

Business Name: SPATIKA-The House Of Classics 
-by Deepthilakshmangowda